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Human Rights Commission Act 2005
18COperations protocol
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18C Operations protocol
(a) every 3 years, after consulting with the other commissioners,
prepare a protocol that provides for the following:
(i) how enquiries and complaints generally will be received
by the commission;
(ii) how enquiries will be dealt with within the commission;
(iii) how complaints will be referred within the commission;
(iv) how clients can access the commission’s services;
(v) how the president undertakes advocacy and reporting on
systemic matters under section 18 (2);
(vi) the kinds of questions or matters that may be considered at
a commission meeting under section 33;
(vii) when complaints should be referred to other complaint
handling entities;
(viii) anything else the commission considers appropriate;
(ix) anything else prescribed by regulation; and
Note For the making of complaints to the commission and how the
commission deals with them, see pt 4.
(b) publish the protocol on the commission’s website.