10Student grievance and review procedure requirements—re-crediting HELP balances

10 Student grievance and review procedure requirements—re-crediting HELP balances

(1) This section is made for the purposes of clause 19 of Schedule 1A of the Act. (2) A VET provider must have a procedure describing how the VET provider will clearly explain to each of its previous VET students: (a) that the student may apply under subclause 46(2) of Schedule 1A of the Act for the student’s HELP balance to be re-credited because of special circumstances; and (b) that the student may apply under clause 46A of that Schedule for the student’s HELP balance to be re-credited because of circumstances involving unacceptable conduct; and (c) how the review process in Division 16 of that Schedule works for decisions of the VET provider under subclause 46(2) of that Schedule; and (d) that there is no charge relating to applications referred to in paragraph (a) or (b), or for the review process referred to in paragraph (c). (3) The VET provider must comply with this procedure, and have mechanisms in place: (a) to ensure that a student is not victimised or discriminated against for: (i) making an application under subclause 46(2) or clause 46A of Schedule 1A of the Act; or (ii) seeking review under Division 16 of that Schedule; and (b) to train the VET provider’s staff about this procedure. (4) This procedure must be clearly and prominently published on the VET provider’s website.