11Reasonable and appropriate level of services

11 Reasonable and appropriate level of services

(1) HEPs must provide students enrolled at the HEP with a reasonable and appropriate level of services that are not of an academic nature and that support students. (1) HEPs must consider the varying and different circumstances of students enrolled at the HEP in determining what would be a reasonable and appropriate level of services to provide at a particular campus. (2) HEPs must consider the composition of the student cohort with regard to undergraduate students, postgraduate students, international students, part-time students and distance education or online students, course delivery mode and the campus location in determining what would be a reasonable and appropriate level of services.

Part 3 – Requirements relating to the representation and advocacy of the interests of students