49BRequirements in relation to report given on support for students policy

49B Requirements in relation to report given on support for students policy

(1) For the purposes of paragraph 19-43(6)(a) of the Act, the report on the higher education provider’s support for students policy must include qualitative de‑identified information, in relation to the calendar year before the report is provided, on: (a) where the policy could be found on the provider’s website; (b) whether the provider’s support for students policy complied with the support for students policy requirements in section 19-43 of the Act and section 49A; (c) how the provider is offered and delivered the support services described in its support for students policy; (d) how the provider determined what support services should be available for their student cohort, consistent with the provider’s support for students policy, and the efficacy of those support services; (e) how the provider undertook assessment and assurance activities to determine that the available support services for students, as detailed in the provider’s support for students policy, are appropriate and effective; (f) any opportunities identified by the provider to improve the available support services detailed in the provider’s support for students policy, and outcomes for students, including information on complaints received from students related to the provider’s available support services or the support for students policy; (g) examples of how the provider’s available support services, as detailed in the provider’s support for students policy, assisted students in undertaking the units of study in which they are enrolled; and (h) how the provider determined that appropriate resourcing was available to deliver the support services described in the provider’s support for students policy. (2) For the purposes of paragraph 19-43(6)(b) of the Act, the report must be provided annually on or before 1 March.

Note : While subsection 49B(1) requires that a higher education provider report on specific information in relation to the calendar year before the report is provided, in the first year that the report must be provided (i.e. 2025), Chapter 10A will not have applied for the entire calendar year (since Chapter 10A only commenced on 1 April 2024). As such, in the first year the report is due, a provider is only required to provide the information in the report that relates to its compliance with the requirements in Chapter 10A from 1 April 2024 to 31 December 2024.

Note: However, if the information required by subsection 49B(1) does not relate to the provider’s compliance with the requirements in Chapter 10A (e.g. where that information relates to the provider’s compliance with the requirements found in paragraph 19-43(2)(a) of the Act), the provider will be required to report on that information in relation to the entire calendar year before the report is provided (i.e. from 1 January 2024 to 31 December 2024).