Higher Education Provider Guidelines 2023
14Requirements of notice to student
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14 Requirements of notice to student
(1) For the purposes of subsection 166-20(3) of the Act, the higher education provider must specify in its notice of default to students in relation to whom it has defaulted: (a) the name of the course of study and units of study that the student was enrolled in at the time of the default; (b) the date of the default; (c) a copy of the student’s transcript for units already completed; (d) evidence of any amounts of up-front payments received; and (e) details of where to get information from the responsible Australian Government Department about tuition protection. (2) The higher education provider must send the notice in one of the following ways: (a) to the student’s personal email address as advised by the student; (b) to the student’s postal address as advised by the student; or (c) to the student by another method agreed to by the student.