64How Housing Australia must manage arrangements where participant is experiencing hardship

64  How Housing Australia must manage arrangements where participant is experiencing hardship

  Housing Australia must establish policies and procedures for dealing with and assisting participants who:

 (a) are unable to comply with their obligations under an arrangement (whether those obligations relate to repayments or other matters); and

 (b) should, in Housing Australia’s opinion and as allowed under this instrument, not be required to comply with those obligations; and

in applying those policies and procedures, must consider a participant’s individual circumstances.