38Responsibilities of contracted service providers

38 Responsibilities of contracted service providers

A contracted service provider: (a) is responsible for the services provided to voucher‑holders by its service provider personnel; and (b) is responsible for any act or omission of any of its service provider personnel; and (c) must ensure that hearing services, unless hearing device maintenance or rehabilitation plus group services, are delivered by a qualified practitioner or provisional practitioner under the supervision of a qualified practitioner, and in accordance with the requirements of the relevant practitioner professional body; and (d) must ensure that hearing device maintenance and rehabilitation plus group services are conducted by persons with the appropriate skills; and (e) must ensure that the delivery of hearing services are provided in accordance with current Australian standards, including, but not limited to, those for ambient noise level testing and audiometric equipment; and (f) must ensure that each qualified practitioner who delivers services to voucher‑holders has a QP number and makes claims under the voucher system using that number only; and (g) is responsible for checking the details (person's name, date of birth and approved membership category) of its practitioners with QP numbers that are shown in the Hearing Services Online Portal and notifying the Department of any errors; and (h) must ensure that its service provider personnel comply with the Act, this instrument, the service provider contract and the schedule of service items and fees.