36Notification of closure or transfer of business

36 Notification of closure or transfer of business

(1) This section applies if: (a) a contracted service provider intends to close or transfer any part of their business; and (b) the closure or transfer will result in a voucher‑holder’s records being relocated to a new contracted service provider. (2) The contracted service provider must: (a) notify the voucher‑holder no less than 10 business days prior to the closure or transfer; and (b) provide the voucher‑holder an opportunity to relocate to an alternative contracted service provider and have their records transferred; and (c) ensure that client records are not transferred without the client’s consent, unless being transferred to the Department.