34Hearing services not to be refused to voucher‑holders

34 Hearing services not to be refused to voucher‑holders

(1) A contracted service provider must not refuse to provide available hearing services to a voucher‑holder unless in the circumstances, it is reasonable to do so. (2) Despite subsection (1), a contracted service provider must not refuse to provide available hearing services to a voucher‑holder on the ground that: (a) the voucher holder will not enter into an arrangement for a partially subsidised device; or (b) the voucher‑holder is an NDIS participant. (3) If a contracted service provider refuses to provide hearing services under subsection (1), the contracted service provider must: (a) inform the voucher‑holder and the Department within 5 business days of the reasons for that refusal; and (b) give the voucher‑holder an opportunity to respond and rectify the reason for refusal.