26Records

26 Records

(1) A contracted service provider must: (a) make and maintain a comprehensive record in respect of each voucher‑holder to whom the contracted service provider delivers hearing services; and (b) ensure that the information contained on the record is complete, legible, accurate and current. (2) A contracted service provider must ensure, as far as practicable, that information regarding voucher‑holders: (a) is stored in such a way that it is easily identifiable and accessible; and (b) is retained for at least 7 years from the date of the contracted service provider’s most recent interaction with the voucher‑holder; and (c) is managed in accordance with any requirements set out in guidance issued by the Hearing Services Program that is published on the program website. (3) A contracted service provider must allow such access to records relating to the provision of hearing services to voucher‑holders as is necessary for it to comply with its service provider contract and the schedule of service items and fees. (4) The record maintained under subsection (1) must include: (a) any device supplied to a voucher‑holder that is: (i) less than 5 years old; and (ii) has been returned to the contracted service provider; and (iii) is unable to be returned to the supplier for credit; until such time the voucher‑holder is eligible for refitting under the voucher system; and (b) for a voucher‑holder who meets the additional requirement in paragraph 47(2)(b)—the signed Wishes and Needs Tool and evidence supporting the fitting.

Note: The Privacy Act 1988 contains provisions relevant to the use and disclosure of information.