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Hearing Services Administration Act 1997
26Arrangements for dealing with complaints
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26 Arrangements for dealing with complaints
The Minister must take all reasonable steps to ensure that there are at all times in force arrangements under which: (a) a participant in the voucher system has the right to make a complaint about the provision to the participant of hearing services in accordance with an agreement under Part 3; and (b) a complaint so made will be properly considered and dealt with within 90 days after it was made.