Part 3ASettlement and conciliation of certain complaints

Part 3A — Settlement and conciliation of certain complaints

Division 1 — Negotiated settlement

36B. Resolving complaints by negotiation 28

36C. Protection of statements made 29

Division 2 — Conciliation

36. Assignment of conciliator 29

37. Notice of referral for conciliation 30

38. Role of conciliator 30

39. Representation in conciliation process 30

40. Reports by conciliator 31

41. Parties may resolve complaint 32

42. Protection of statements made 32

43. Director’s duties after conciliator’s recommendation 32