49Preliminary assessment of complaint

49 Preliminary assessment of complaint S. 49(1) amended by No. 22/2016 s. 192(a). (1) Within a reasonable period after receiving a complaint but not later than 90 days after the day on which a complaint is lodged, the Health Complaints Commissioner must decide whether, and to what extent, to entertain the complaint. S. 49(2) amended by No. 22/2016 s. 192(b). (2) To enable the Health Complaints Commissioner to make a decision under subsection (1), he or she may, by written notice, invite any person— S. 49(2)(a) amended by No. 22/2016 s. 192(c). (a) to attend before the Health Complaints Commissioner for the purpose of discussing the subject-matter of the complaint; or (b) to produce any documents specified in the notice. S. 49(3) amended by No. 22/2016 s. 192(d). (3) If the Health Complaints Commissioner considers it appropriate, he or she may attempt to resolve the complaint informally.