sec.55Period for attempting resolution

sec.55 Period for attempting resolution

The health ombudsman must try to resolve the health service complaint within 22 business days after deciding to try local resolution. The health ombudsman may extend the period for taking action under this part to resolve the complaint by a further period of up to 22 business days if— it has not been possible to resolve the complaint within the period mentioned in subsection (1) because of the time taken to obtain submissions under section 53 or information under section 54 ; or the complaint has not been resolved within the period mentioned in subsection (1) but the health ombudsman believes the complaint may be resolved under this part within the extended period. Also, for deciding the number of business days for subsection (1) , any business days on which the health ombudsman is awaiting the outcome of a notification given under section 35J in relation to the complaint are not counted. s 55 amd 2019 No. 38 s 35 (sec.55-ssec.1) The health ombudsman must try to resolve the health service complaint within 22 business days after deciding to try local resolution. (sec.55-ssec.2) The health ombudsman may extend the period for taking action under this part to resolve the complaint by a further period of up to 22 business days if— it has not been possible to resolve the complaint within the period mentioned in subsection (1) because of the time taken to obtain submissions under section 53 or information under section 54 ; or the complaint has not been resolved within the period mentioned in subsection (1) but the health ombudsman believes the complaint may be resolved under this part within the extended period. (sec.55-ssec.3) Also, for deciding the number of business days for subsection (1) , any business days on which the health ombudsman is awaiting the outcome of a notification given under section 35J in relation to the complaint are not counted.

• (a) it has not been possible to resolve the complaint within the period mentioned in subsection (1) because of the time taken to obtain submissions under section 53 or information under section 54 ; or
• (b) the complaint has not been resolved within the period mentioned in subsection (1) but the health ombudsman believes the complaint may be resolved under this part within the extended period.