Health Ombudsman Act 2013
sec.52How local resolution may be achieved
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sec.52 How local resolution may be achieved
The purpose of taking action under this part is to facilitate resolution of the complaint between the complainant and relevant health service provider as quickly as possible and with minimal intervention by the health ombudsman. To facilitate resolution of the complaint, the health ombudsman may take the actions the health ombudsman considers appropriate including, for example— analysing information provided with the complaint; and considering submissions received under section 53 from the complainant or relevant health service provider; and analysing information obtained under section 54 from the complainant, relevant health service provider and others; and facilitating meetings and other communications between the complainant and relevant health service provider; and facilitating agreement on a course of action between the complainant and relevant health service provider. (sec.52-ssec.1) The purpose of taking action under this part is to facilitate resolution of the complaint between the complainant and relevant health service provider as quickly as possible and with minimal intervention by the health ombudsman. (sec.52-ssec.2) To facilitate resolution of the complaint, the health ombudsman may take the actions the health ombudsman considers appropriate including, for example— analysing information provided with the complaint; and considering submissions received under section 53 from the complainant or relevant health service provider; and analysing information obtained under section 54 from the complainant, relevant health service provider and others; and facilitating meetings and other communications between the complainant and relevant health service provider; and facilitating agreement on a course of action between the complainant and relevant health service provider.
- (a) analysing information provided with the complaint; and
- (b) considering submissions received under section 53 from the complainant or relevant health service provider; and
- (c) analysing information obtained under section 54 from the complainant, relevant health service provider and others; and
- (d) facilitating meetings and other communications between the complainant and relevant health service provider; and
- (e) facilitating agreement on a course of action between the complainant and relevant health service provider.