sec.46How assessment is made

sec.46 How assessment is made

The purpose of the assessment is to obtain and analyse information relevant to the complaint and decide the most appropriate way to further deal with it. The assessment may be made in the ways the health ombudsman considers appropriate including, for example— analysing information provided with the complaint; and considering submissions received under section 47 from the complainant or relevant health service provider; and analysing information obtained under section 48 from the complainant, relevant health service provider and others; and communicating with the complainant or relevant health service provider; and consulting with an entity with relevant technical expertise about the matter of the complaint. (sec.46-ssec.1) The purpose of the assessment is to obtain and analyse information relevant to the complaint and decide the most appropriate way to further deal with it. (sec.46-ssec.2) The assessment may be made in the ways the health ombudsman considers appropriate including, for example— analysing information provided with the complaint; and considering submissions received under section 47 from the complainant or relevant health service provider; and analysing information obtained under section 48 from the complainant, relevant health service provider and others; and communicating with the complainant or relevant health service provider; and consulting with an entity with relevant technical expertise about the matter of the complaint.

• (a) analysing information provided with the complaint; and
• (b) considering submissions received under section 47 from the complainant or relevant health service provider; and
• (c) analysing information obtained under section 48 from the complainant, relevant health service provider and others; and
• (d) communicating with the complainant or relevant health service provider; and
• (e) consulting with an entity with relevant technical expertise about the matter of the complaint.