Health Ombudsman Act 2013
sec.37Matters referred by other entities
Start here
Get a plain-English read of sec.37
Turn the raw legal text into a practical explanation grounded in Health Ombudsman Act 2013.
sec.37 Matters referred by other entities
This section applies if the health ombudsman— becomes aware of a particular matter, other than a health service complaint, by way of— a referral under the National Law from the National Agency or a National Board; or information received from a government entity; and decides to take relevant action to deal with the matter. The health ombudsman may, with a person’s agreement, deal with the matter as if it were a complaint and the person were the complainant. When investigating a health care related death under the Coroners Act 2003 , a coroner becomes aware of a matter that may be dealt with under this Act and brings the matter to the attention of the health ombudsman. With the agreement of a member of the family of the person who died, the health ombudsman may deal with the matter as if it were a complaint and the family member were the complainant. s 37 amd 2022 No. 22 s 5 (sec.37-ssec.1) This section applies if the health ombudsman— becomes aware of a particular matter, other than a health service complaint, by way of— a referral under the National Law from the National Agency or a National Board; or information received from a government entity; and decides to take relevant action to deal with the matter. (sec.37-ssec.2) The health ombudsman may, with a person’s agreement, deal with the matter as if it were a complaint and the person were the complainant. When investigating a health care related death under the Coroners Act 2003 , a coroner becomes aware of a matter that may be dealt with under this Act and brings the matter to the attention of the health ombudsman. With the agreement of a member of the family of the person who died, the health ombudsman may deal with the matter as if it were a complaint and the family member were the complainant.
- (a) becomes aware of a particular matter, other than a health service complaint, by way of— (i) a referral under the National Law from the National Agency or a National Board; or (ii) information received from a government entity; and
- (i) a referral under the National Law from the National Agency or a National Board; or
- (ii) information received from a government entity; and
- (b) decides to take relevant action to deal with the matter.
- (i) a referral under the National Law from the National Agency or a National Board; or
- (ii) information received from a government entity; and