Health Ombudsman Act 2013
sec.35CNotifying National Agency of complaint
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sec.35C Notifying National Agency of complaint
The health ombudsman must, as soon as practicable after accepting the complaint— notify the National Agency that the health ombudsman has accepted the complaint; and give to the National Agency— a copy of the complaint or, if the complaint was not made in writing, a copy of the health ombudsman’s record of the details of the complaint; and any other information the health ombudsman has that is relevant to the complaint. The National Agency may give the health ombudsman the Agency’s preliminary view about how the complaint should be dealt with within 5 business days after the Agency is notified of the complaint. s 35C ins 2019 No. 38 s 32 (sec.35C-ssec.1) The health ombudsman must, as soon as practicable after accepting the complaint— notify the National Agency that the health ombudsman has accepted the complaint; and give to the National Agency— a copy of the complaint or, if the complaint was not made in writing, a copy of the health ombudsman’s record of the details of the complaint; and any other information the health ombudsman has that is relevant to the complaint. (sec.35C-ssec.2) The National Agency may give the health ombudsman the Agency’s preliminary view about how the complaint should be dealt with within 5 business days after the Agency is notified of the complaint.
- (a) notify the National Agency that the health ombudsman has accepted the complaint; and
- (b) give to the National Agency— (i) a copy of the complaint or, if the complaint was not made in writing, a copy of the health ombudsman’s record of the details of the complaint; and (ii) any other information the health ombudsman has that is relevant to the complaint.
- (i) a copy of the complaint or, if the complaint was not made in writing, a copy of the health ombudsman’s record of the details of the complaint; and
- (ii) any other information the health ombudsman has that is relevant to the complaint.
- (i) a copy of the complaint or, if the complaint was not made in writing, a copy of the health ombudsman’s record of the details of the complaint; and
- (ii) any other information the health ombudsman has that is relevant to the complaint.