sec.35Deciding how to proceed generally

sec.35 Deciding how to proceed generally

Within 7 business days after receiving a complaint, the health ombudsman must— decide— to accept the complaint and take particular relevant action to deal with the matter of the complaint; or to accept the complaint and take no further action in relation to it; or See section 44 for the grounds on which the health ombudsman may decide to take no further action on a complaint. not to accept the complaint; and give notice of the decision to the complainant and relevant health service provider under section 278 . For deciding the number of business days for subsection (1) , the following days are not counted— any business days on which there is an outstanding requirement under section 34 ; any business days necessary to comply with division 2A for the complaint. s 35 amd 2019 No. 38 s 31 (sec.35-ssec.1) Within 7 business days after receiving a complaint, the health ombudsman must— decide— to accept the complaint and take particular relevant action to deal with the matter of the complaint; or to accept the complaint and take no further action in relation to it; or See section 44 for the grounds on which the health ombudsman may decide to take no further action on a complaint. not to accept the complaint; and give notice of the decision to the complainant and relevant health service provider under section 278 . (sec.35-ssec.2) For deciding the number of business days for subsection (1) , the following days are not counted— any business days on which there is an outstanding requirement under section 34 ; any business days necessary to comply with division 2A for the complaint.

• (a) decide— (i) to accept the complaint and take particular relevant action to deal with the matter of the complaint; or (ii) to accept the complaint and take no further action in relation to it; or Note— See section 44 for the grounds on which the health ombudsman may decide to take no further action on a complaint. (iii) not to accept the complaint; and
• (i) to accept the complaint and take particular relevant action to deal with the matter of the complaint; or
• (ii) to accept the complaint and take no further action in relation to it; or Note— See section 44 for the grounds on which the health ombudsman may decide to take no further action on a complaint.
• (iii) not to accept the complaint; and
• (b) give notice of the decision to the complainant and relevant health service provider under section 278 .
• (i) to accept the complaint and take particular relevant action to deal with the matter of the complaint; or
• (ii) to accept the complaint and take no further action in relation to it; or Note— See section 44 for the grounds on which the health ombudsman may decide to take no further action on a complaint.
• (iii) not to accept the complaint; and