sec.34Complainant may be asked to confirm complaint or give further information

sec.34 Complainant may be asked to confirm complaint or give further information

If a complaint is made orally, the health ombudsman may ask the complainant to confirm the complaint in writing. The health ombudsman may ask the complainant for any of the following information— the complainant’s name and address; other identifying information about the complainant; the basis for the complaint; information relevant to the complaint that the health ombudsman needs to deal with the complaint under this Act. The health ombudsman may ask the complainant to verify by statutory declaration any information the complainant has given the health ombudsman. A request may include a stated reasonable period for complying with the request. The health ombudsman is not required to deal with the complaint, or deal further with the complaint, until the complainant complies with a request to the extent the complainant is reasonably able to comply. Also, under section 44 (1) (b) (i) , a complainant’s non-compliance with a request may be a ground on which the health ombudsman decides to take no further action on the complaint. (sec.34-ssec.1) If a complaint is made orally, the health ombudsman may ask the complainant to confirm the complaint in writing. (sec.34-ssec.2) The health ombudsman may ask the complainant for any of the following information— the complainant’s name and address; other identifying information about the complainant; the basis for the complaint; information relevant to the complaint that the health ombudsman needs to deal with the complaint under this Act. (sec.34-ssec.3) The health ombudsman may ask the complainant to verify by statutory declaration any information the complainant has given the health ombudsman. (sec.34-ssec.4) A request may include a stated reasonable period for complying with the request. (sec.34-ssec.5) The health ombudsman is not required to deal with the complaint, or deal further with the complaint, until the complainant complies with a request to the extent the complainant is reasonably able to comply. Also, under section 44 (1) (b) (i) , a complainant’s non-compliance with a request may be a ground on which the health ombudsman decides to take no further action on the complaint.

• (a) the complainant’s name and address;
• (b) other identifying information about the complainant;
• (c) the basis for the complaint;
• (d) information relevant to the complaint that the health ombudsman needs to deal with the complaint under this Act.