sec.33How to make a complaint

sec.33 How to make a complaint

A person may make a complaint to the health ombudsman— orally, including by telephone; or in writing, including by email or other electronic means. If a complaint is made orally— the health ombudsman must make a record of the complaint; and if the health ombudsman decides not to accept the complaint at the time it is made and gives notice of the decision as mentioned in section 278 (2) , the health ombudsman must include details of the decision in the record made under paragraph (a) . On request, the health ombudsman must give a person reasonable assistance to make a complaint. s 33 amd 2019 No. 38 s 30 (sec.33-ssec.1) A person may make a complaint to the health ombudsman— orally, including by telephone; or in writing, including by email or other electronic means. (sec.33-ssec.2) If a complaint is made orally— the health ombudsman must make a record of the complaint; and if the health ombudsman decides not to accept the complaint at the time it is made and gives notice of the decision as mentioned in section 278 (2) , the health ombudsman must include details of the decision in the record made under paragraph (a) . (sec.33-ssec.3) On request, the health ombudsman must give a person reasonable assistance to make a complaint.

• (a) orally, including by telephone; or
• (b) in writing, including by email or other electronic means.
• (a) the health ombudsman must make a record of the complaint; and
• (b) if the health ombudsman decides not to accept the complaint at the time it is made and gives notice of the decision as mentioned in section 278 (2) , the health ombudsman must include details of the decision in the record made under paragraph (a) .