Health Ombudsman Act 2013
sec.25Functions
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sec.25 Functions
The health ombudsman’s functions are— to receive health service complaints and take relevant action to deal with them under this Act; and to identify and deal with health service issues by undertaking investigations, inquiries and other relevant action; and to identify and report on systemic issues in the way health services are provided, including issues affecting the quality of health services; and to monitor the National Boards’ and National Agency’s performance of their functions relating to the health, conduct and performance of registered health practitioners who provide health services in Queensland; and to provide information to the public, health practitioners and health service organisations about— providing health services in a way that minimises health service complaints; and resolving health service complaints; and to report to the Minister and the parliamentary committee about— the administration of the health service complaints management system; and the performance of the health ombudsman’s functions; and the performance of the National Boards’ and National Agency’s functions relating to the health, conduct and performance of registered health practitioners who provide health services in Queensland; and to publish reports about the health service complaints management system.
- (a) to receive health service complaints and take relevant action to deal with them under this Act; and
- (b) to identify and deal with health service issues by undertaking investigations, inquiries and other relevant action; and
- (c) to identify and report on systemic issues in the way health services are provided, including issues affecting the quality of health services; and
- (d) to monitor the National Boards’ and National Agency’s performance of their functions relating to the health, conduct and performance of registered health practitioners who provide health services in Queensland; and
- (e) to provide information to the public, health practitioners and health service organisations about— (i) providing health services in a way that minimises health service complaints; and (ii) resolving health service complaints; and
- (i) providing health services in a way that minimises health service complaints; and
- (ii) resolving health service complaints; and
- (f) to report to the Minister and the parliamentary committee about— (i) the administration of the health service complaints management system; and (ii) the performance of the health ombudsman’s functions; and (iii) the performance of the National Boards’ and National Agency’s functions relating to the health, conduct and performance of registered health practitioners who provide health services in Queensland; and
- (i) the administration of the health service complaints management system; and