sec.14Dealing with health service complaints and other matters

sec.14 Dealing with health service complaints and other matters

The health ombudsman may assess a complaint to decide the most appropriate action to take. The health ombudsman may facilitate local resolution of a complaint between the complainant and the relevant health service provider. If the health ombudsman is satisfied there is a serious risk to persons and it is necessary to protect public health or safety, the health ombudsman may take immediate action to deal with a matter by— for a registered health practitioner— suspending, or imposing conditions on, the practitioner’s registration; or accepting undertakings from the practitioner; or for another health practitioner—prohibiting, or imposing restrictions on, the practitioner’s practice. The health ombudsman may investigate a matter, using the investigation powers under this Act, and prepare a report on the investigation. The health ombudsman may make an order prohibiting a health practitioner other than a registered health practitioner from practising, or imposing restrictions on the practitioner’s practice. The health ombudsman may refer a matter concerning a registered health practitioner to the director of proceedings for decision about whether proceedings should be taken against the practitioner before QCAT. The health ombudsman may refer a complaint or matter concerning a registered health practitioner to the National Agency to be dealt with under the National Law (except for certain serious matters). The health ombudsman may conciliate a complaint, which may lead to the parties entering a confidential legally binding settlement. The health ombudsman may conduct an inquiry into a complaint or other matter, using the inquiry powers under this Act, and prepare a report on the inquiry. The health ombudsman may refer a complaint or matter to another State or Commonwealth entity that has a function to deal with it. s 14 amd 2019 No. 38 s 28 ; 2022 No. 22 s 4 (sec.14-ssec.1) The health ombudsman may assess a complaint to decide the most appropriate action to take. (sec.14-ssec.2) The health ombudsman may facilitate local resolution of a complaint between the complainant and the relevant health service provider. (sec.14-ssec.3) If the health ombudsman is satisfied there is a serious risk to persons and it is necessary to protect public health or safety, the health ombudsman may take immediate action to deal with a matter by— for a registered health practitioner— suspending, or imposing conditions on, the practitioner’s registration; or accepting undertakings from the practitioner; or for another health practitioner—prohibiting, or imposing restrictions on, the practitioner’s practice. (sec.14-ssec.4) The health ombudsman may investigate a matter, using the investigation powers under this Act, and prepare a report on the investigation. (sec.14-ssec.5) The health ombudsman may make an order prohibiting a health practitioner other than a registered health practitioner from practising, or imposing restrictions on the practitioner’s practice. (sec.14-ssec.6) The health ombudsman may refer a matter concerning a registered health practitioner to the director of proceedings for decision about whether proceedings should be taken against the practitioner before QCAT. (sec.14-ssec.7) The health ombudsman may refer a complaint or matter concerning a registered health practitioner to the National Agency to be dealt with under the National Law (except for certain serious matters). (sec.14-ssec.8) The health ombudsman may conciliate a complaint, which may lead to the parties entering a confidential legally binding settlement. (sec.14-ssec.9) The health ombudsman may conduct an inquiry into a complaint or other matter, using the inquiry powers under this Act, and prepare a report on the inquiry. (sec.14-ssec.10) The health ombudsman may refer a complaint or matter to another State or Commonwealth entity that has a function to deal with it.