Health Ombudsman Act 2013
sec.138Conciliation function
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sec.138 Conciliation function
The health ombudsman may assign 1 or more conciliators to conciliate the health service complaint. The function of a conciliator assigned to the complaint is to encourage settlement of the complaint by— arranging negotiations between the complainant and relevant health service provider; and assisting in the conduct of the negotiations; and assisting the complainant and relevant health service provider to reach agreement; and assisting in the resolution of the complaint in any other way. (sec.138-ssec.1) The health ombudsman may assign 1 or more conciliators to conciliate the health service complaint. (sec.138-ssec.2) The function of a conciliator assigned to the complaint is to encourage settlement of the complaint by— arranging negotiations between the complainant and relevant health service provider; and assisting in the conduct of the negotiations; and assisting the complainant and relevant health service provider to reach agreement; and assisting in the resolution of the complaint in any other way.
- (a) arranging negotiations between the complainant and relevant health service provider; and
- (b) assisting in the conduct of the negotiations; and
- (c) assisting the complainant and relevant health service provider to reach agreement; and
- (d) assisting in the resolution of the complaint in any other way.