Health Complaints Act 2016
9Complaint may be either oral or in writing
Start here
Get a plain-English read of 9
Turn the raw legal text into a practical explanation grounded in Health Complaints Act 2016.
9 Complaint may be either oral or in writing
(1) A complaint made to the Commissioner may be made either orally or in writing.
A complaint may be made by an electronic communication within the meaning of section 3(1) of the Electronic Transactions (Victoria) Act 2000.
(2) A person who makes an oral complaint must confirm the complaint as recorded in writing by the Commissioner under section 10 as soon as practicable.
(3) The Commissioner may waive the requirement for a person to comply with subsection (2), if the Commissioner is satisfied that it is appropriate to do so in the circumstances.
(4) The Commissioner must make a written record of any waiver given under subsection (3).