Health Complaints Act 2016
58Response by health service provider
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58 Response by health service provider
A health service provider who has received a follow up report under section 57 setting out recommendations that apply to the health service provider must not, without reasonable excuse, fail to give a written response to that report to the Commissioner, within the time set out in the follow up report by the Commissioner, which—
(b) if a recommendation has not been implemented, gives a reason why the recommendation has not been implemented and sets out a plan—
Part 5—Conduct of investigations, investigatory powers and related matters
Division 1—Conduct of investigations
59 Principles applying to all investigations
(1) In an investigation under Part 4, the Commissioner may carry out any inquiries into the subject matter of the investigation that the Commissioner believes are necessary.
(2) In an investigation under Part 4 the Commissioner—
(a) must act as expeditiously and with as little formality as is reasonably possible; and
(b) is bound by the rules of natural justice; and
(c) is not bound by the rules of evidence; and
(d) before making a decision affecting a person, must give the person an opportunity to make submissions to the Commissioner about the decision.
(3) In an investigation under Part 4, the Commissioner may conduct a hearing.