44Completion of conciliation

44 Completion of conciliation

On the completion of a conciliation the Commissioner must provide written notice to the parties that specifies—

(a) the date the conciliation ceased; and

(b) the outcome of the conciliation.

Part 4—Investigations by the Commissioner

Division 1—Investigations

45 Investigation of complaints by Commissioner

The Commissioner may conduct an investigation of a complaint made to the Commissioner, if the Commissioner reasonably believes that the complaint should be investigated and—

(a) the complaint is not suitable for a complaint resolution process; or

(b) a complaint resolution process dealing with the complaint has not been successful; or

(c) a health service provider who is a party to a complaint, without reasonable excuse, fails to participate in a complaint resolution process; or

(d) a health service provider who is a party to a complaint does not comply with—

(i) a request for more information under section 18; or

(ii) a notice requiring the health service provider to give a written response under section 35; or

(iii) a notice requiring the production of a document or other evidence under section 41; or

(e) a general health service provider has contravened a code of conduct applying to the general health service.