Health Complaints Act 2016
39Reporting on undertakings to Commissioner
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39 Reporting on undertakings to Commissioner
(1) If, in a complaint resolution process, as part of resolving the complaint, a health service provider gives an undertaking to the Commissioner, the Commissioner, in writing, may require the health service provider to report to the Commissioner on the implementation of the undertaking within the time fixed by the Commissioner.
(2) The time fixed by the Commissioner under subsection (1) must not be more than 12 months after the undertaking is given to the Commissioner.
(3) The health service provider to whom a requirement under subsection (1) has been given must not, without reasonable excuse, contravene the requirement.
Division 2—Conciliation