37Conciliation of the whole or a part of a complaint

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37 Conciliation of the whole or a part of a complaint

(1) If at any time during the conduct of a complaint resolution process (other than a conciliation) the Commissioner reasonably believes that the whole or a part of the complaint may be conciliated, the Commissioner may seek the agreement of the parties to participate in a conciliation.

(2) The Commissioner must give written notice of a decision under subsection (1) to the parties as soon as possible after making the decision.

(3) The notice must specify the matters set out in section 33(2)(c) in relation to the conciliation.

Section 37 - Health Complaints Act 2016 - Conciliation of the whole or a part of a complaint | Zoe