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Health Complaints Act 2016
35Health service provider may be required to respond
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35 Health service provider may be required to respond
(1) In a complaint resolution process, the Commissioner, by written notice, may require the health service provider to give a written response to each issue raised in the complaint.
(2) In a notice under subsection (1) the Commissioner must specify the time within which the response must be given, which must be no more than 20 business days after the notice is given.
(3) A health service provider to whom a notice is given under this section must comply with the requirements of the notice.