Health Complaints Act 2016
33Notice of complaint resolution process
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33 Notice of complaint resolution process
(1) The Commissioner must give written notice of any decision under section 32 to the parties, as soon as possible after making the decision.
(2) A notice of a decision under section 32 must set out—
(a) the complaint resolution process that the Commissioner has decided is to be applied in respect of the complaint; and
(b) the manner in which the complaint resolution process is to be conducted; and
(c) if a conciliation is to be conducted—
(i) the date that the conciliation is proposed to commence; and
(ii) the whole or part of the complaint to be the subject of the conciliation; and
(iii) the Commissioner's powers in the conduct of a conciliation; and
(iv) the obligations of the parties to a conciliation under section 43; and
(v) the offences under sections 41(3) and 43.
(3) A notice under subsection (2) must be given in a reasonable time before any time fixed by the notice for anything to be done, having regard to—
(a) the complexity of the complaint; and
(b) ensuring that appropriate time is given for preparation by the parties.