3Definitions

3 Definitions

(1) In this Act—

approved practice protocol means a practice protocol approved by the Minister under section 125;

Assistant Commissioner means a person employed as an Assistant Health Complaints Commissioner under section 121;

Australian Health Practitioner Regulation Agency means the Australian Health Practitioner Regulation Agency established by section 23 of the National Law;

authorised person means a person authorised by the Commissioner under section 62;

carer has the same meaning as in the Carers Recognition Act 2012;

code of conduct means—

(a) the general code of conduct; and

(b) any other code of conduct in respect of a general health service that is prescribed by the regulations;

Commissioner means the Health Complaints Commissioner appointed under section 111;

Commissioner initiated investigation means an investigation under section 47;

complaint means a complaint made under section 5, 6 or 7;

complaint data review means a review conducted under section 105;

complaint data review report means a report prepared under section 107;

complaint handling standards means—

(a) standards made by the Governor in Council under section 133 or 136; or

(b) the interim standards referred to in section 131(1), for the period during which the interim standards apply under section 131(2);

complaint investigation means an investigation under section 45;

complaint resolution process means a process by which the Commissioner may seek an agreed resolution of a complaint under section 32(1);

complainant means a person who makes a complaint under section 5, 6 or 7;

conciliation means a complaint resolution process referred to in section 32(1)(b);

Council means the Health Complaints Commissioner Advisory Council established under section 140;