Health Complaints Act 2016
21Decision to deal with a refused complaint
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21 Decision to deal with a refused complaint
(1) The Commissioner may decide to deal with a complaint in respect of which the Commissioner made a decision under section 14 if—
(a) the Commissioner becomes aware of new information in respect of that complaint; or
(b) the Commissioner reasonably believes that further action should be taken in respect of that complaint.
(2) If the Commissioner acts under this section the Commissioner must inform any relevant complainant, health service provider and person who received or sought the health service of the action taken as soon as possible after taking it.
Division 4 of Part 2 provides for the deferral of the giving of this information in certain circumstances.