Health Complaints Act 2016
20Commissioner decision as to how to deal with complaint
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20 Commissioner decision as to how to deal with complaint
(1) The Commissioner must at the same time as, or as soon as possible after, giving a copy of the formal description of a complaint to a health service provider under section 17, make a decision under subsection (2) regarding how the complaint should be dealt with.
(2) The Commissioner may decide—
(a) that the complaint is to be the subject of a complaint resolution process if the parties agree to participate in that process; or
(b) that the complaint is to be the subject of a complaint investigation.
(3) The Commissioner must give written notice of any decision under this section to the parties, as soon as possible after making the decision.