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Health Complaints Act 2016
15Formal description of complaint
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15 Formal description of complaint
(1) As soon as possible after a decision is made under section 13 to deal with a complaint, the Commissioner must seek the agreement of the complainant to a description of the complaint.
(2) The Commissioner may decide not to deal with a complaint if agreement about the description of the complaint is not reached within 10 business days after the Commissioner seeks the agreement, or any longer period determined by the Commissioner.
(3) The Commissioner must give written notice of a decision under subsection (2) to the complainant as soon as possible after the decision is made.