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Health Complaints Act 2016
13Decision whether to deal with complaint
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13 Decision whether to deal with complaint
(1) The Commissioner must decide whether or not to deal with a complaint made to the Commissioner.
(2) A decision must be made under subsection (1)—
(a) as soon as practicable after the complaint is made; or
(b) if the Commissioner has attempted an early resolution of the complaint under section 12 and the complaint is not resolved, as soon as practicable after the failure to resolve the complaint.
(3) As soon as possible after making a decision under subsection (1), the Commissioner must give written notice of that decision to the complainant.