Health Complaints Act 2016
124Preparation of practice protocol
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124 Preparation of practice protocol
(1) The Commissioner must prepare a practice protocol that—
(a) sets out the measures to be taken to enhance the transparency and accountability of the Commissioner; and
(b) describes what complainants, the public and health service providers can reasonably expect in respect of the processes of the Commissioner; and
(c) establishes the measures that are to be applied to ensure that the guiding principles are given effect.
(2) The Commissioner must prepare the practice protocol within 2 years of this section coming into operation.
(3) Before preparing the practice protocol, the Commissioner must consult with any person that the Commissioner is satisfied has a relevant interest.
(4) The Commissioner must have regard to the guiding principles in preparing the practice protocol.