12Preliminary complaint resolution

12 Preliminary complaint resolution

(1) This section applies on a complaint being—

(a) recorded by the Commissioner under section 10; and

(b) if required by section 9(2), confirmed by the complainant.

(2) The Commissioner may seek further information about the complaint by—

(a) interviewing the complainant; or

(b) requiring the complainant to give the Commissioner more information.

(3) The Commissioner may provide advice about the options available to resolve the complaint.

(4) The Commissioner may attempt an early resolution of the complaint with all or any of the following persons—

(b) any health service provider about whom the complaint is made;

(c) the person who received or sought the health service, if that person is not the complainant.

(5) The Commissioner may deal with the resolution of a complaint under subsection (4) in any manner and using any means that the Commissioner considers appropriate.