Health Complaints Act 2016
109Response by health service provider
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109 Response by health service provider
A health service provider who has received a complaint data review report setting out recommendations that apply to the health service provider may give a written response to that report to the Commissioner, within the time set out in the report by the Commissioner, which—
(b) if a recommendation has not been implemented gives a reason why the recommendation has not been implemented and sets out a plan—
Part 11—Health Complaints Commissioner
Division 1—Appointment, terms and conditions
110 Health Complaints Commissioner
There is to be a Health Complaints Commissioner.