6Functions of Commissioner

6 Functions of Commissioner

The functions of the Commissioner are –

(a) to prepare and regularly review a Charter of Health Rights as required under Part 3 ; and

(b) to identify and review issues arising out of complaints and suggest ways of improving health services and preserving and increasing health rights; and

(c) to provide information, education and advice in relation to –

(i) the Charter; and

(ii) health rights and responsibilities; and

(iii) procedures for resolving complaints; and

(iv) [Section 6 Amended by No. 19 of 2018, s. 5, Applied:31 Dec 2024] a code of conduct; and

(d) to receive, assess and resolve complaints; and

(e) to encourage and assist health service users to resolve complaints directly with health service providers; and

(f) to assist health service providers to develop procedures to resolve complaints; and

(g) to inquire into and report on any matter relating to health services at his or her own discretion or on the direction of the Health Minister; and

(ga) [Section 6 Amended by No. 19 of 2018, s. 5, Applied:31 Dec 2024] to investigate in accordance with Part 6 , on his or her own motion and with or without a complaint, any matter relating to a possible breach of a code of conduct; and

(gb) [Section 6 Amended by No. 19 of 2018, s. 5, Applied:31 Dec 2024] to monitor compliance with, and the effectiveness of, prohibition orders and interim prohibition orders; and

(h) to advise and report to the Minister and the Health Minister on any matter relating to health services or the administration of this Act; and

(i) to provide information, advice and reports to registration boards; and