Health Complaints Act 1995
32Public interest
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32 Public interest
(1) Before the conciliation of a complaint starts, the Commissioner must identify and inform the conciliator of any issue raised by the complaint that the Commissioner considers involves the public interest.
(2) At the start of the conciliation, the conciliator is to draw any issues involving the public interest of which he or she has been informed under subsection (1) to the attention of the complainant and the health service provider.
(3) In the course of the conciliation, at times the conciliator considers appropriate, the conciliator must draw to the attention of the parties any issues involving the public interest that the conciliator considers are raised by the complaint.
(4) The conciliator must report to the Commissioner any issue involving the public interest that the conciliator considers is raised by the complaint, other than an issue of which the conciliator has been informed under subsection (1) .