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Health Complaints Act 1995
25AEarly resolution of complaints
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25A Early resolution of complaints
[Section 25A Inserted by No. 5 of 2005, s. 10, Applied:06 May 2005]
(1) As soon as practicable after receiving a complaint, the Commissioner may, if he or she is of the opinion that it is reasonable to do so and if the complainant consents, attempt to facilitate the early resolution of the complaint to the satisfaction of the parties without the need for the Commissioner to proceed to assessment under section 25 .
(2) Without limiting the Commissioner’s powers of resolution, the Commissioner may provide mediation.