20Content of Charter

20 Content of Charter

(1)  In developing the draft Charter or reviewing the Charter, the Commissioner is to consider and make recommendations to the Health Minister in relation to its content, application, enforcement and regular review.

(2)  In developing or reviewing the content of the Charter, the Commissioner may have regard to all matters relevant to the provision and use of health services.

(3)  In developing or reviewing the content of the Charter, the Commissioner must have regard to the following principles:

(a) that a person should be entitled to participate effectively in decisions about his or her health;

(b) that a person should be entitled to take an active role in his or her health care;

(c) that a person should be entitled to be provided with health services in a considerate way that takes into account his or her background, needs and wishes;

(d) that a health service provider should be given consideration and recognition for the contribution he or she makes to health care;

(e) that a person who provides care for another person receiving a health service should be given consideration and recognition for the contribution he or she makes to health care;

(f) that the confidentiality of information about a person's health should be preserved;

(g) that a person should be entitled to reasonable access to records concerning his or her health;

(h) that a person should be entitled to reasonable access to procedures for the redress of grievances with respect to the provision of health services.