99Returns by providers

99 Returns by providers (1) A prescribed provider must lodge with the Commissioner, not later than the date determined by the Commissioner, a return containing the particulars that the Commissioner requires concerning: (a) all complaints that the provider was notified of by the Commissioner during the financial year; and (b) all complaints that the provider received during the financial year; and (c) any action taken during the financial year in response to, or as a result of receiving, a complaint mentioned in paragraph (a) or (b) or such a complaint received during a previous financial year.

Health and Community Services Complaints Act 1998 54 (2) In subsection (1), a reference to a complaint received by a provider includes: (a) a complaint received by a provider in relation to a health service or community service, whether or not the same or a similar complaint has been made to the Commissioner; and (b) a complaint in respect of which the Commissioner, if the complaint had been made to him or her, would not have entertained.