Health and Community Services Complaints Act 1998
70Establishment of consultation protocols
Start here
Get a plain-English read of 70
Turn the raw legal text into a practical explanation grounded in Health and Community Services Complaints Act 1998.
70 Establishment of consultation protocols (1) For sections 68 and 69, the Commissioner and each relevant Board must agree appropriate written protocols: (a) to enable consultation in respect of the management of a complaint to occur; and (b) to facilitate the resolution of any disagreement as to how a complaint will be managed. (2) The Commissioner in agreeing protocols with each relevant Board, must give appropriate recognition to the operation of the Board and the disciplinary functions of the Board. (3) The protocols may provide procedures and administrative arrangements to deal with matters relating to proceedings in respect of a registered provider by the relevant Board.