4Interpretation

4 Interpretation (1) In this Act: applicable organisation, see section 4 of the Carers Recognition Act 2006. Board means a National Board. Carers Charter, see section 4 of the Carers Recognition Act 2006. charter, in relation to a provider, means the charter of patient rights issued by or on behalf of the provider or a provider of that kind. Chief Executive Officer means a Chief Executive Officer as defined in the Public Sector Employment and Management Act 1993. Code means the Code of Health and Community Rights and Responsibilities approved under section 104. community service means a service for aged people or a service for people with a disability. Commission means the Health and Community Services Complaints Commission established by section 7. Commissioner means the Commissioner for Health and Community Services Complaints appointed under section 9(1). Committee means the Health and Community Services Complaints Review Committee established by section 78. complainant means the person who makes a complaint under section 22. conciliator means a person appointed under section 35. contractor means: (a) a person engaged by the Commissioner under section 14(2)(b); or

Health and Community Services Complaints Act 1998 3 (b) an employee or other member of the staff of a person engaged by the Commissioner under section 14(2)(b). disability means a disability that: (a) is attributable to an intellectual, psychiatric, sensory or physical impairment or a combination of those impairments; and (b) is permanent or likely to be permanent; and (c) results in a substantially reduced capacity for communication, learning or mobility and the need for continuing support services; and (d) may or may not be of a chronic episodic nature. health service means a service provided or to be provided in the Territory for, or purportedly for, the benefit of the health of a person and includes: (a) a service specified by the Regulations as being a health service; and (b) an administrative service directly related to a health service; but does not include a service specified by the Regulations as not being a health service. Information Commissioner means the Information Commissioner under the Information Act 2002. investigator means a person authorised under section 50. National Board means a National Health Practitioner Board established by section 31 of the Health Practitioner Regulation National Law. provider means a person who, or body that, provides, or holds out as being able to provide, a health service or community service and includes: (a) an employer of a provider; and (b) a volunteer who provides a health service or community service on behalf of a provider. registered provider means a provider registered by a relevant Board.

Health and Community Services Complaints Act 1998 4 relevant Board, in relation to a registered provider, means the Board that registered the provider. service for aged people means a service provided in the Territory specifically for aged people or their carers and includes a service specified by the Regulations as a service for aged people but does not include a service specified by the Regulations as not being a service for aged people. service for people with a disability means a service provided in the Territory specifically for people with a disability or their carers and includes a service specified by the Regulations as a service for people with a disability but does not include a service specified by the Regulations as not being a service for people with a disability. special needs group includes any of the following: (a) persons of Aboriginal or Torres Strait Islander background; (b) persons with disabilities; (c) persons who: (i) cannot communicate in English; (ii) have difficulty communicating in English; or (iii) have a cultural background significantly different to that which generally applies in the community; (d) persons who, because of the nature of the class to which they belong, suffer disadvantage in the provision of health services or community services. staff member means a person: (a) provided to the Commissioner under section 14(1); or (b) used by the Commissioner under section 14(2)(a). user means a person who seeks, uses or receives a health service or community service or to whom a health service or community service is administered. (2) A person is not a user merely because the person arranges a health service or community service for another person.