39Public interest

39 Public interest (1) Before the conciliation process commences, the Commissioner must inform the conciliator of any issue raised by the complaint that the Commissioner considers involves a matter mentioned in section 48(1)(c).

Health and Community Services Complaints Act 1998 24 (2) On commencing the conciliation process, the conciliator must draw to the attention of the complainant and the provider any issue that the conciliator has been informed of under subsection (1). (3) During the conciliation process, the conciliator must, at times he or she considers appropriate, draw to the attention of the complainant and the provider any matter mentioned in section 48(1)(c) that the conciliator considers is raised by the complaint. (4) During the conciliation process, the conciliator must report to the Commissioner any matter mentioned in section 48(1)(c) that he or she considers is raised by the complaint, other than an issue that the conciliator has been informed of under subsection (1). (5) Nothing in this section prohibits or prevents the conciliator addressing all issues between the parties to the complaint in the course of the conciliation process.