Health and Community Services Complaints Act 1998
38Function of conciliators
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38 Function of conciliators (1) A conciliator is to encourage settlement of a complaint by: (a) explaining the conciliation process and the voluntary nature of the conciliation process; and (b) arranging discussions and negotiations between the complainant and the provider; and (c) assisting in the conduct of discussions and negotiations; and (d) assisting the complainant and provider to reach agreement; and (e) assisting in resolving the complaint in any other way. (2) A conciliator must not perform, or continue to perform, the functions of conciliation mentioned in subsection (1) if a conflict of interest exists or may arise.