32Splitting of complaints

32 Splitting of complaints (1) This section applies to a complaint that: (a) deals with more than one subject matter; or (b) deals with more than one set of circumstances; or (c) makes allegations against more than one provider; or (d) makes more than one allegation against a provider; or (e) for any reason is susceptible to being dealt with in separate parts. (2) The Commissioner may determine that a complaint to which this section applies is to be treated as 2 or more complaints if it is administratively or otherwise convenient to do so.

Health and Community Services Complaints Act 1998 22 (3) The Commissioner must determine that a complaint to which this section applies is to be treated as 2 or more complaints if it is in the interest of the user to do so. (4) The Commissioner must not make a determination under subsection (2) or (3) unless satisfied that any attempt at resolution or conciliation of the complaint is not likely to be prejudiced by the determination.