3Objectives

3 Objectives The objectives of this Act are: (a) to establish a health and community services complaints system that: (i) provides an independent, just, fair and accessible mechanism for resolving complaints between users and providers of health services and community services; and (ii) encourages and assists users and providers to resolve complaints directly with each other; and (iii) leads to improvements in health services and community services and enables users and providers to contribute to the review and improvement of health services and community services; and (iv) promotes the rights of users of health services and community services; and

Health and Community Services Complaints Act 1998 2 (v) encourages an awareness of the rights and responsibilities of users and providers of health services and community services; and (b) to set out the powers and functions of the Commissioner; and (c) to develop the Code of Health and Community Rights and Responsibilities.